Terms of Service
How we contract, what you own at the end of an engagement, and where responsibility sits on each side.
Last updated: 4 August 2026
1. About these terms
These terms govern your use of this website and, where a separate signed agreement does not exist, the provision of services by Meridian, a division of Auverant Solutions Ltd (“we”, “us”), a company registered in England and Wales with its registered office at 17 Salisbury Street, Swindon, SN1 2AN.
Where we have entered into a signed statement of work or master services agreement with you, that document takes precedence over these terms to the extent of any conflict.
2. Our services
We provide AI business automation, CRM and business systems development, custom software engineering, AI customer support implementation, data and analytics, digital transformation consulting, automation integration and enterprise AI consulting, as described on our solutions page.
Descriptions of our services on this website are for information. They do not constitute an offer capable of acceptance, and prices shown are indicative starting points rather than quotations.
3. Proposals, scope and quotations
Following a discovery conversation we issue a written proposal setting out the scope, deliverables, assumptions, timeline, acceptance criteria and fixed price. A proposal is valid for 30 days unless stated otherwise, and becomes binding when you accept it in writing and we confirm acceptance.
Timelines in a proposal assume the availability of your staff, systems and information as described in the assumptions section. Delays in those inputs move delivery dates accordingly.
4. Fees and payment
- All prices are quoted in pounds sterling and exclude VAT, which is charged where applicable.
- Fixed-price engagements are invoiced 50% on signature and 50% on go-live, unless the proposal states a different schedule.
- Enterprise programmes are invoiced monthly against an agreed milestone schedule.
- Advisory work is billed at £150 per hour, in arrears, against a time record we will share on request.
- Invoices are payable within 14 days. Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
- Third-party subscription and licence costs — automation platforms, AI API usage, hosting — are payable by you and are not included in our fees unless expressly stated.
5. Changes to scope
Fixed pricing depends on fixed scope. Requests that fall outside the agreed scope are quoted separately as a written change order, priced and scheduled before work begins. We do not absorb scope changes silently into a rising invoice, and we do not proceed with unbudgeted work without your written approval.
6. Your responsibilities
To deliver on time we need you to provide timely access to the systems, data and documentation identified in the proposal; a named decision-maker empowered to approve deliverables; reasonable availability of the staff who understand the process; any third-party consents or licences required; and feedback within the review windows set out in the timeline.
You confirm that you have the right to grant us access to any data and systems you make available, and that doing so does not breach an obligation you owe to a third party.
7. Intellectual property and ownership
On receipt of payment in full, ownership of the bespoke code, configuration, documentation and designs created specifically for you transfers to you. Code is delivered in your repository and infrastructure runs in your accounts.
We retain ownership of pre-existing tools, libraries, frameworks, methods and know-how used in delivery, and grant you a perpetual, non-exclusive, royalty-free licence to use them as embedded in your deliverables. Nothing prevents us from applying general knowledge and experience gained during an engagement to other clients, provided your confidential information is not disclosed.
8. Third-party platforms and licences
Our work frequently integrates platforms operated by third parties, including Make.com, n8n, Zapier, Microsoft Power Automate, cloud providers and AI model providers. Your use of those platforms is governed by their own terms, and their availability, pricing and functionality are outside our control. We are not liable for a third-party platform changing its API, pricing or terms, though we will advise on remediation.
9. AI systems: limits and oversight
AI components are probabilistic and can produce incorrect output. We design accordingly: every system has defined operating boundaries, low-risk actions run automatically and anything outside agreed tolerances escalates to a person with the reasoning attached.
You remain responsible for the decisions your organisation takes, including where an AI system has informed them, and for ensuring that its use complies with the regulatory obligations applying to your sector. We will document known limitations at handover. We do not warrant that AI-generated output will be free of error, and we recommend human review of any output with legal, clinical, financial or safety implications.
10. Support, warranties and SLAs
Launch engagements include two weeks of post-launch support; Growth engagements include one month of active optimisation; Enterprise programmes include ongoing support under a contractual SLA defined in the statement of work.
We warrant that our services will be performed with reasonable care and skill, and that deliverables will conform materially to the agreed specification for 90 days after acceptance. Defects reported in that period are corrected at no charge. The warranty does not extend to faults caused by modification of our work by others, by changes to third-party platforms, or by use outside the documented purpose.
11. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.
Subject to that, our total aggregate liability arising out of an engagement is limited to the total fees paid by you for that engagement in the twelve months preceding the claim. We are not liable for loss of profit, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss, however arising.
12. Confidentiality
Each party will keep the other’s confidential information confidential, use it only for the purpose of the engagement, and protect it with at least the care it applies to its own. The obligation survives termination by five years, and does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law.
We will not name you as a client or publish details of the work without your written permission. Case studies on this website are composites and do not identify clients who have not consented.
13. Cancellation and termination
Either party may terminate an engagement on 30 days’ written notice, or immediately if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.
On termination you pay for work completed and for committed third-party costs incurred up to the termination date. Deposits cover work already performed during discovery and scoping and are non-refundable once that work has begun. Where you have paid for work not yet performed, the balance is refunded within 30 days. We will hand over all completed deliverables and access credentials on settlement of outstanding invoices.
14. Use of this website
Content on this website is provided for general information and does not constitute professional advice on which you should rely. We take care to keep it accurate but do not warrant that it is complete or current. All content, branding and design on this site is owned by Auverant Solutions Ltd and may not be reproduced without permission. You agree not to misuse the site, including by attempting to gain unauthorised access, introducing malicious code, or scraping content at a volume that affects its availability.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the remainder continues in force. Nothing in these terms creates a partnership, joint venture or employment relationship between us.
Questions about these terms: hello@auverant-solutions.co.uk.